Patient Info
Your Rights
As a patient, you have certain rights according to the care and health law including:
- the right to hospital treatment
- right to receive the NHS services free of charge
- right to be treated by professional, qualified and experienced staff
- right to choose the hospital at which you want to be treated
- right to receive hospital treatment within 18 months if you were referred by your GP
- right to confidentiality and privacy
- right to dignity and respect
- right to be informed about the treatment plan in advance including the benefits and risk involved
- right to accept and refuse the suggested treatment
- right to access to your personal health records
- right to request a second opinion
- right to complain if you were not satisfied with the quality of hospital care
Your Responsibilities
As a patient, you also have a few responsibilities such as:
- treat the hospital staff with respect
- treat other patients with respect
- arrive to the hospital on time or cancel the appointment
- give the staff full information about your existing conditions, allergies, sensitivities and drugs you are taking
- follow the instructions of the staff and take your medications as directed
- tell the staff if you understand or do not understand any aspect of your hospital care and treatment
Your Privacy
As a patient, you have the right to privacy. This means that you have a right to receive the highest quality health care service and treatment with privacy and confidentiality. The hospital must ensure confidentiality of your personal health information and to provide you with same sex accommodation with the exception of specific clinical needs. You will share a room, toilet and bathroom with same sex patients.
Having a Surgery
The research shows that patients who are well prepared for surgery recover much faster. What to expect and how to prepare will extensively be explained to you by your physician. But it is also a good idea to consult with the surgeon who will be performing the operation and of course, follow his/her recommendations carefully. If you do not follow the instructions you were given before surgery, the latter may be postponed or cancelled, depending on the type of operation and the emergency of your condition.
Hospital Treatment
The medical staff may use devices to monitor patients to both ensure safety for the patients and themselves. During your hospital stay, you will be closely monitored for progress of recovery as well as for signs of potential complications, while the staff will also do everything in their power to make your hospital stay as comfortable and painless as possible. It is crucial, however, to actively participate in your treatment plan. You will also be prepared for a discharge and given detailed instructions for follow-up care and rehabilitation at home.
Please note that while in the hospital you:
- are not allowed to smoke cigarettes in the building and hospital grounds; alcohol consumption and illegal drug use are also strictly forbidden
- are allowed to use mobile phone only in designated areas